Logmein Rescue allow support on a mac

When a tech requests control it prompt the user do allow them in, but since a recent change on macos the tech can view the desktop but not sent control.  Sometimes it prompt the user to allow this however it doesn't always prompt. To allow the tech control open system preference > security and privacy > click on padlock > click Accessibility > tick logmein rescue The tech would then have control of keyboard and mouse....
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